Data Protection Policy
My Little Swim School respect your right to privacy and comply with obligations under the Data Protection Acts 1988 & 2002 and the EU General Data Protection Regulation 2018 (GDPR).
We are committed to protecting any personal data that we collect. The purpose of this Data Protect Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information.
2. Who we are
My Little Swim School are a small family run swim school situated in Southport in the North West. We also run a summer swim school in Long Hanborough Oxfordshire.
Laura Halsall of My Little Swim School is the Data Controller for all the personal data that you submit.
We encourage individuals covered by this Data Protection Policy to raise any concerns about our processing of personal information by contacting the data controller using the details below:
Contact Name: Laura Halsall
Company Name: Aqua Splash Swim School Ltd
3. Types of Information Collected
We collect the following types of information:
This is data that identifies you or can be used to identify or contact you, which may include parent/guardian name, child's name, child's d.o.b, child's gender, relevant medical conditions, email address and telephone no. Such information is only collected from you if you voluntarily submit it to us.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business.
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you. Such as user IP addresses where they have been clipped or anonymised, browser and operating system types and other anonymous statistical data involving the use of our website.
This website collects data on children under the age of 13.
When you book a place with us and attend a swimming lesson or training course we need to collect your child's personal information so that we can honour your booking and to enable your child to participate in the swimming lessons or outlined course.
If you do not provide us with all of the personal information that we need to collect then this may affect our ability to book your child's place.
The data we collect may include the child's name, child's d.o.b, child's gender and relevant medical conditions.
When you contact us, whether by telephone, through our website or by e-mail, you must hold parental responsibility if the child you are wanting to book swimming lessons for is under the age of 13.
This enables us to gain parental consent to collect the child's personal information.
4. Purposes for which we hold your Information We will process any data you provide to us for the following purposes:
to respond to your comments, queries and support requests.
to provide you with details of your lesson day time and of any changes to this throughout your time with us.
to carry out our obligations arising from any contracts entered into between you and us.
to send you communications in relation to essential membership services, including but not limited to class changes, updates, latest news, up and coming events, renewals, changes in fees’.
to keep you informed of any changes to the services we provide you.
to check that use of our services is in accordance with our terms and conditions.
for the purposes of security, and prevention and detection of fraud.
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website, products and services.
Our legal basis for holding your personal data under GDPR
We are entitled to use your data as described in point (1) as we are responding to your request and therefore you have given consent to this processing.
We are entitled to use your data as described in points (2), (3), (4), (5) and (6) as we require to do this as part of our contractual obligations to provide our services.
We are entitled to use your data as described in points (7) and (8) as the purposes stated are within our legitimate interests.
5. Storage and Management of your Personal Data
The data that we collect in connection with our services is stored locally on our computer system which is locked by password.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal Data Retention Schedule
By law we have to keep basic information about customers and their contact details for a minimum of 6 years for tax purposes. We only store your information for as long as is necessary for the purpose it was obtained or for any additional purpose we have explained to you. We also implement policies to regularly audit the personal data we hold to ensure we do not retain any personal data for longer than we are entitled to.
6. Security of your Personal Data
We place great importance on the security of all personally identifiable information associated with our customers. We use technical security measures to prevent the loss, misuse, alteration or unauthorized disclosure of information under our control. We use security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Website, Email & Server Security We ensure best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems by utilising the latest web security features, along with real-time file scanning for malicious files, a comprehensive firewall and advanced email filters to protect our systems.
7. Disclosure of Information to Third Parties We share personal information in the following ways:
Legal and Compliance Reasons. We may access, preserve and share your information with companies, organizations, governmental entities or individuals outside of our Company if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to court orders or other legal processes (such as law enforcement requests). We may also access, preserve and share your information as necessary to: (i) establish or exercise our legal rights or defend against any legal claim; (ii) investigate, prevent, or take action regarding suspected fraud or other illegal activities; (iii) prevent death or serious physical harm to any person; or (iv) investigate violations of our Terms & Conditions.
Our legal basis for disclosing your personal data under GDPR
We are entitled to disclose your data as described in point (1), on the basis that we are legally required to do so.
13. Your Rights
You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information or to ask for some of your personal information to be provided to someone else.
Right to Object
You can object to our processing of your personal information. Please contact our Data Controller, providing details of your objection.
Access to Your Personal Information
You can request access to a copy of your personal information that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access by contacting us at ‘Aqua Splash Swim School Ltd, 20 Weavers Avenue, The Looms, Frizington, Cumbria, CA26 3AT ‘. Please make all requests for access in writing and provide us with evidence of your identity.
Right to Withdraw Consent
If you have given us your consent to use personal information, you can withdraw your consent at any time and, update your marketing preferences by contacting our Data Controller.
You can ask us to change or complete any inaccurate or incomplete personal information held about you.
Erasure You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
Restriction You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
Personal Data Breach Notification
We ensure best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however if we experience a data breach of any kind, where a customer’s data has been compromised, a notification will be sent to all those affected within 72 hours of becoming aware of the breach.
Make a Complaint
You can make a complaint about how we have used your personal information to us, by contacting our Data Controller. You also have the right to lodge a complaint with a supervisory body.
The relevant authority in the UK is the Information Commissioner’s Office at ico.org.uk We will not make any charge for responding to any request from you to exercise your privacy rights, and we will respond to your requests in accordance with our obligations under data protection law.